Unit Knowledge Guide-HLTENN012 Implement and monitor care for a person with chronic health problems Compliance Resources aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

screens and grilles MSFBA3011 Assemble awnings MSFBA3012 Assemble interior blinds AHCLSC308 Install metal structures and features CPCCWHS2001 Apply WHS requirements

procure and store construction materials for low rise projects CPCCBC4007A Plan building or construction work CPCCBC4008B Conduct on-site supervision of building and construction projects CPCCBC4009B Apply legal requirements to building and construction projects CPCCBC4010B Apply structural principles to residential low rise constructions CPCCBC4011B Apply structural principles to commercial low rise constructions CPCCBC4012B Read and interpret plans and specifications Elective Units CPCCBC4013A Prepare and evaluate tender documentation CPCCBC4014A Prepare simple building sketches and drawings CPCCBC5003A Supervise the planning of on-site medium rise building or construction work If you require RPL Kits with comprehensive benchmarking

prepare and administer a construction contract CPCCBL3001 Lay paving CPCCBL3018 Install aerated autoclaved concrete products CPCCSF2004 Place and fix reinforcement materials If you require RPL Kits with comprehensive benchmarking

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-HLTENN012 Implement and monitor care for a person with chronic health problems Compliance Resources aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner